Call (844) 899-3565

Customer Service

Shipping Delivery

• For most orders placed before 5:00 pm (EST) on weekdays the delivery can be expected within 2-3 business days, this does not include processing time.

• Shipping rates for purchases made within the continental U.S. is a flat rate of $9 for all orders below $99, orders greater than $99 include free shipping. For orders placed 5:00 pm (EST) on Friday, processing will occur on the following Monday.

• For purchases made outside the continental U.S. or internationally or for orders that need expedited shipping or same day shipping please call (844) 899-3565 to discuss options and actions that can be taken.

• Orders are processed with us through an authorized PayPal® account so that when paying with a credit or debit card customers can be reassured that the transaction is made safely and securely.

• Orders placed outside the continental United States (Alaska, Hawaii, Puerto Rico) must call in for shipping quote.

Privacy Security

This privacy policy sets out how Buy Cheap Catheters | Discount Medical Group uses and protects any information that you give Buy Cheap Catheters | Discount Medical Group when you use this website. Buy Cheap Catheters | Discount Medical Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Buy Cheap Catheters | Discount Medical Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we collect

We may collect the following information:

• name

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Returns & Replacements

• For orders that require a return or an exchange, contact needs to be made within 30 days of order receipt. The product must be as it came: in new, unused or unopened, and salable condition for credit to be returned. This also includes being shipped back in the original packaging that it was delivered in.

• A Return Merchandise Authorization (RMA) number must be obtained in order to process any returns as we are unable to process any return orders or requests without this identification number. For help in finding this number please contact us at info@discountmedicalgroup.com for more information.

• Unless the product arrives damaged or an error on our side was made that caused the need to return the package, the shipping costs will be at the customer’s expense. Orders that were made under our free shipping policy will still require our outbound shipping costs to be deducted from the refund credit.

• A 25% restock cost will be subtracted from the return to cover the costs required to reshelve the item(s). Item’s will be inspected before credit issued to ensure quality upon return.

• Credit will be returned once the product has been received by us, we must receive the order in 10 days or less upon confirmation that the package has been sent to ensure refund.